Shipping and Delivery Terms and Conditions
We deliver products Australia wide using Australia Post, Sendle etc.
Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. The cheapest shipping method will be automatically selected when you complete your order.
Please be advised that some pet beds will be vacuum packed for delivery due to the size of the item. Please open the packaging as soon as you receive it, the item should be back to its original size within 1 day.
Our logistics partners have advised of industry wide delivery delays due to increased demand and COVID-19 lockdowns. Unfortunately, these delays are unprecedented and outside of our control.
We may use other shipping methods at our discretion if a better method is available. Our freight charges are minimal as our aim is only to cover the cost of shipping your goods to you.
Due to restricted operating hours from Australia Post and courier/freight companies, we are unable to dispatch orders on weekends or public holidays. Public Holidays may cause a delay in the delivery of your order.
Discount Pet Centre recommend you check your email and / or Junk mail for the dispatch information, tracking numbers & links in the event of delayed delivery please contact the postal carrier or courier directly so we can continue to focus on fast dispatch & competitive prices.
If you have concerns about your parcel delivery, please contact us within 5-7 business days from dispatch. Any inquiries received a month after dispatch, may not be able to be investigated by the postal service.
Discount Pet Centre ships goods Australia wide. However, at this time we do NOT accept international orders through our website.