Returns Policy

Return and Exchange Policy

  1. Claims for return or refund must be made within seven (7) days of receipt of the Goods and a copy of the invoice from which the Goods were supplied must be presented. Goods must be unopened, and unused with tags attached to be eligible for a refund (less shipping cost).

    If the customer fails to notify Discount Pet Centre within the said period, such claims are deemed to be waived.

  2. Discount Pet Centre must be contacted before a return takes place, to determine if your order is eligible for a refund.

  3. Goods that have passed their expiry date will not be accepted for return or refund.

  4. All Goods that carry a warranty or guarantee of the manufacturer shall be returned, exchanged or refunded only when so agreed by the manufacturer.

  5. If a Product Claim is made for a Customer error or change of mind and Discount Pet Centre accepts that Product Claim, Discount Pet Centre may charge the Customer an AUD $5.00 Restocking Fee, also the purchaser is required to pay all costs incurred with regard to shipping the product back to Discount Pet Centre Pty Ltd. Except in cases where the product was shipped in our error or was considered to be faulty on arrival.

Procedure for Returns and Exchanges

  1. Please contact Discount Pet Centre and let us know about the issues concerning the order at

  2. You will be required to provide images within 24 hours of delivery when making a claim for the below.

    1. faulty/flawed item/s
    2. items received (missing item/s claim)
    3. damaged item/s, out of date item/s

  3. Upon receiving a return or exchange reference number, please label and post back the items to the below address:

    Discount Pet Centre Returns
    Unit 17, 35-45 Hood Street, Airport West 3042 Victoria

  4. Once we receive your item/s, we will send you an acknowledgement. Providing the items arrive in their unused, original condition, including intact packaging as received from us. A refund or exchange will be processed.

  5. Items that are being returned (new/undamaged) are required to be returned in a padded parcel to protect the contents and be trackable.

  6. Refunds will be processed using the original tender type.