Frequently Asked Questions about Shipping

How much does standard shipping cost?

Delivery charges will vary depending on the size and weight of your order and the destination delivery address. For an accurate delivery quote, place the items you wish to order into your shopping cart, proceed to the checkout and shipping will be calculated based on the selected items.

Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and freight costs are payable in addition to the product price.

Please be advised that some pet beds will be vacuum packed for delivery due to the size of the item. Please open the packaging as soon as you receive it, the item should be back to its original size within 1 day. 

When will my order arrive?

Standard Delivery

We offer a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania. At this time we do not deliver internationally. Standard orders will take between 2 - 8 business days to arrive, depending on your destination and shipping method.

Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days. We will notify you when your order has been dispatched. Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.

Same Day Delivery

Once we process your order, It will arrive before 5 pm the same day, provided the order was made before 11 am Mon-Fri, not including public holidays or weekends. You’ll be notified by email when your delivery is on its way.

How will my order be shipped?

If you are not home when the Australia Post attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact Australia Post to arrange a suitable re-delivery date or pickup from your local australia post outlet.

Same Day Deliveries will be left at your delivery address in a safe place providing it is accessible.

What happens if my order does not arrive in the estimated time frame?

Please contact or contact us via phone on 1300 140 475.